Product Feedback

Please move the chat button placement to the left side on mobile as it gets in the way

Since Japan Post is suspended often in the last few years, maybe add shipping options like this? https://www.kuronekoyamato.co.jp/ytc/en/send/services/oversea/

I have some suggestions to improve the custom items declaration for a package : Set the default quantity to 1 (or automatically set to 1 if not specified) Possiblity to add a nickname to each item Set the item type to the previous item type by default ? When you have only one type of items in your package (say, books) you still have to search and click "BOOK" each time

I think this service will be useful, in the sense that you already offer an invoice removal service, to be able to scan theses invoices and send them by email or make them available as a PDF download on the site, just in case there would be problems with customs or just keeping the invoice for the products we bought. And of course, as other services, it will cost additional fees per invoice scan.

Once you consolidate your packages, they just disappear altogether from the mailbox. I'd like to see the status, even if I know where they are in the process.

My packages usually contain small items, and consolidation fee at Blackship is rather high, especially when it is just stacking a couple of books or discs together it will cost at least ¥900 for a minimal effort. I had to buy from different merchants due to item availability, and even for the same merchant they may choose to send out items whenever stock is available, hence forcing one order splitting into at least 2 packages. In the end, I would rather ship out package individually because consolidation doesn't help in much savings due to this fee. Looking at other forwarding services around the world, I notice that consolidation fee is usually offered as a complimentary service (see attached image table list), as such fee is placed under repacking. Even competitor in Japan started introducing free consolidation starting from December 2022. Hence I would like to request Blackship review and make appropriate revisions according to the market. Even if there may be a challenge to offer at no cost all of a sudden, there should be room for looking into waiver for small items (considering the fact that there is nothing much to do except just putting items together), and discounted rate for fragile and bulkier items where repacking needs more care and attention.

To avoid customs fees, I try to keep my total consolidated value under a certain amount. I'll do this by manually adding up the customs values for each package and will select/deselect packages until I can find a good combination. On the taskbar where it shows how many packages you have selected, if it also showed the running total customs value, that would be super useful!

Some sites only permit the use of kanji for recipient names when entering addresses (no English or kana allowed). Having this association would perhaps be helpful when tracking down the owner of packages which have had mailbox IDs misprinted. (Had a package put on hold as the shipping label cut off part of the ID, and as Chinese characters were used for the recipient rather than the English name associated with my account, the correct mailbox couldn’t be inferred.)

On the Request page - it would be nice if we could add our own descriptions so we know what packages are. These would be notes for ourselves where they could all be seen on the requests page without having to press onto them and then the package link to see whats in side/who its for etc. Also on the information, the name of the receiptient would be nice too.

When I add customs items, they keep rearranging themselves in no particular order. It is not being sorted by price nor by type of items. Can this function be turned off please? I declare a lot of items in the order it appears on my receipts and it is difficult to go back and find the line item when I make a typo.