Product Feedback

Hi, please add an option for DDP shipping to the US. DAP is too slow and causes complications.

I'm often required to provide FedEx or DHL with a list of items included in my package, as well as the total declared value. It would be really useful if, instead of just copy->pasting customs items from each package into the consolidated one (screenshot attached), these items would be grouped by type and there would be the total declared value at the bottom. I'm sure I'm not the only one who'd find this handy.

Last year August 2025, Blackship suspended shipping to the U.S. Is shipping to the U.S. available now?

Shipping costs are higher than every other proxy(45% higher for one of my 5kg surface parcels). If you want to add a service fee as a charge go ahead but don't hide it under shipping cost.

Lately, packages, even priority ones, take two days to ship. If I request priority, the package is prepared the next day, and the day after that, it's picked up by Fedex. If the problem is caused by the high volume of packages and priority requests, I would request Priority Premium if possible. Perhaps limited to Whale or accounts with frequent shipments, even at a higher cost (instead of $2.50, I'd pay $10, four times as much), but with next-day preparation and shipping. Thank you.

To avoid customs fees, I try to keep my total consolidated value under a certain amount. I'll do this by manually adding up the customs values for each package and will select/deselect packages until I can find a good combination. On the taskbar where it shows how many packages you have selected, if it also showed the running total customs value, that would be super useful!

Consider adding a feature where customers can pay to have black ship fill out the customs declaration form and make certain it's accurate so we don't have to go through the confusing process ourselves and we can provide a screenshot of the order from the shop we ordered it from or forward the email confirming our purchase from the shop

Hi, I currently have a problem with a consolidation > splitting (which is being followed on by customer service) that led me to discover the joys of customs declaration migration. Right now, as soon as a package is set for consolidation / splitting, the customs declaration is entirely migrated to the new consolidated / splitted package(s), leaving the customs section empty on the original individual package's page. This is an issue because when a problem arises, there is no customs data left for the customer to rely on. So I propose that when a package is taken further along the shipping chain, the customs data is duplicated instead of simply transferred , and is left as non-editable data on the original individual package's page. I'll learn from this mess-up and save screenshots of the pages for all my packages moving forward, but I just wish that, you know, I didn't have to do that. Anyway, have a nice day !

Hello, PSA Japan sent a package to their consolidation warehouse. Japan Post has recorded it as delivered, but I haven't received a warehouse entry notification yet. Could you please help me track it? Thank you for your help.

Hi ! I have recently gone through a case of consolidating many packages together, only for the final product to no longer be eligible for the shipping method I had selected. Which means that workers spent a lot of time consolidating a package for nothing, as I now have to split it to make it shippable again. This will take additional time for your workers, and add considerably to my fees. So, I would really to have an option like "Send back incompatible / excess packages back to my mailbox for later shipping". Ideally, this would be an automatic feature, but I guess you could make it optional with a small fee. Generally speaking, I am always trying to add a maximum number of items to a single shipping, because it is a costly process, but it is difficult to measure beforehand how much space a package's contents is going to take up, especially since each seller adds wrapping and packaging around the items. So having an option to just put packages, or parts of packages, back into the mailbox would be great. Workers would take into consideration the shipping method and the shipping destination selected, and send the excess / ineligible packages back to the user's mailbox. The user would then be notified immediately with a notification / email and an explanation, for example : "Your package BXXXXXX (nickname) could not be added for consolidation and was returned to your mailbox for the following reason(s) : 'Maximum weight exceeded'; 'Cannot send food items with this shipping method". Anyway, thank you for providing your service, and I hope this feedback will be useful !