Package Photos too blury
J
Joshua Garcia
Before, each of my packages included a close up photo of the shipping label, but now only a single top-down photo of the whole box is provided. I receive multiple packages from various stores, so being able to view the label and reference number is important, while this makes it difficult to read or outright illegible, and I don't think its fair to need to request and pay for detailed photos of every package just to tell what the shipping label says.
S
Sammy Pardo
If the photo is blurry or the label cannot be read, contact them for a new photo.
D
Dorigo Marco
Sammy Pardo The support service is very nice and good, but with large amount of packages all with blurred photos and unreadable label i think it's more convenient for us and for them to fix the photo-taking process instead of raiding them with dozen of request per week..
S
Sammy Pardo
Dorigo Marco Blackship has changed their process to make the photos more consistent. However, one must download the photos in order to see them in full quality and zoom in for the smaller print.
M
Marco Dorigo
Sammy Pardo I just tried, and yes, downloading with the proper button the quality is better. I would then make more clear in the label of the button that the download is in high quality instead of the low quality of the image in the page.
M
Marco Dorigo
Agree