Did not follow shipping instructions
G
George Thibodo
Latest box contained an additional 900 g of boxes and paper that was supposed to have been discarded. I asked for the order to be consolidated. This is the first time this has happened. My orders are usually individually bubble wrapped, this is very sloppy and I hope this isn't what I can expect in the future.
J
Joanna Kochanowska
Hello George,
Thank you for sharing your feedback.
We’re sorry to hear about the concerns with your recent shipment and understand how frustrating this experience was for you. For any future shipments, please feel free to reach out to us directly at help@blackship.com with photos of the package upon receipt. This will help us investigate immediately and take any necessary action.
We appreciate your business and your input, which helps us improve our service. Thank you again for bringing this to our attention.
Best regards,