Small updates on our Terms and Conditions

July 27th, 2023
Due to some recent events that have happened, we'd like to take some time to update you on our Terms and Conditions regarding Purchases, Prohibited Items, and Shipment.
-
Purchases
Please ensure that you provide your correct Japan address and include your mailbox number (the six-digit number starting with K) in the address. Failure to do so may result in delays in receiving your package. If you notice that you have not received your package in your mailbox, please contact us immediately to claim your package. Any unidentified packages remaining in our warehouse for more than three months will be disposed of.
-
Prohibited Items
While we do attempt to help our customers avoid costly mistakes, such as warning you about the prohibited item issues that we are aware of, there are hundreds of countries with complex customs rules governing tens of thousands of categories of items, and those rules can change from day to day. So please do your own research about what's prohibited or not to ship to your country and that Blackship won't assume liability for incidents regarding the shipment of prohibited items.
-
Shipment
We take pride in providing you with quality products and services. If for any reason you experience an issue with your package, such as missing or damaged items, please contact us within 10 days after the package arrives at your place. 
This will allow us to process your claim in a timely and efficient manner. After 10 days, we regret that we will be unable to process any claims related to your package. We appreciate your understanding in this matter.
-
Please check our other Terms and Conditions in the link here.
Thanks for your understanding. And we look forward to serving you better.